Bigsmall were approached by a multi-billion dollar property investor
The property App was designed to showcase their portfolio and improve customer service.
The team were tasked with reconnecting all touch points across multiple customer journeys.
The discovery phase helped establish a
clear understanding of the collective
goals and user needs
Two main user journeys were establsihed.
The team used this as basis to design
wireframes, prototypes and beautiful
flows to search for properties and offer
maintenance support.
Useful functionality with intuitive features
The bigsmall team designed features and functionality to support current operational needs. Mobile screens allowed users to seamlessly navigate the portfolio and a save feature was introduced to help users track their favourite properties.
Lifestyle & In-App Maintenance
Users required a seamless experience to report issues and book maintenance repairs. A holistic push notification system was designed to enhance the experience and allow the client greater marketing reach.
To encourage engagement and help grow the digital community of residents, it was important to incorporate an inclusive lifestyle concept within the App.
